{ "timestamp": "2026-07-16 06:04:27.5842", "level": "Error", "severity": "ERROR", "message": "Failed to send grouped Participant notifications for TNI Allocation.", "stackTrace": "System.Exception: Failed to send grouped Participant notifications for TNI Allocation. ---> MySql.Data.MySqlClient.MySqlException: Authentication to host '10.0.1.10' for user 'ir365_user' using method 'mysql_native_password' failed with message: Access denied for user 'ir365_user'@'10.0.1.12' (using password: NO) ---> MySql.Data.MySqlClient.MySqlException: Access denied for user 'ir365_user'@'10.0.1.12' (using password: NO)\r\n   at MySql.Data.MySqlClient.MySqlStream.ReadPacket()\r\n   at MySql.Data.MySqlClient.Authentication.MySqlAuthenticationPlugin.ReadPacket()\r\n   --- End of inner exception stack trace ---\r\n   at MySql.Data.MySqlClient.NativeDriver.Open()\r\n   at MySql.Data.MySqlClient.Driver.Open()\r\n   at MySql.Data.MySqlClient.Driver.Create(MySqlConnectionStringBuilder settings)\r\n   at MySql.Data.MySqlClient.MySqlPool.CreateNewPooledConnection()\r\n   at MySql.Data.MySqlClient.MySqlPool.GetPooledConnection()\r\n   at MySql.Data.MySqlClient.MySqlPool.TryToGetDriver()\r\n   at MySql.Data.MySqlClient.MySqlPool.GetConnection()\r\n   at MySql.Data.MySqlClient.MySqlConnection.Open()\r\n   at IncidentReporter.DAL.Repositories.BaseRepo.OpenConnection() in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.DAL\\Repositories\\BaseRepo.cs:line 26\r\n   at IncidentReporter.DAL.Repositories.UserDeviceRepo.DeactivateUserDeviceRecords(Nullable`1 Id) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.DAL\\Repositories\\UserDeviceRepo.cs:line 295\r\n   at IncidentReporter.NotificationSender.Helpers.AwsHelper.SendAppNotification(UserDeviceDBO userDevice, NotificationDBO notification, String organisationName, String conn, PushNotificationProperties notificationProperties) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.NotificationSender\\Helpers\\AwsHelper.cs:line 444\r\n   at IncidentReporter.NotificationSender.DAL.Events.Notifier.SendAttendeeAllocationCompletedNotification(Int64 orgId, String organisationName, Int64 tniId, String tniName, Int64 startTicks, Int64 endTicks, Int64 courseId, Int64 siteId, String stringUserIds) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.NotificationSender\\DAL\\Events\\Notifier.cs:line 22027\r\n   --- End of inner exception stack trace ---" }
{ "timestamp": "2026-07-16 06:08:23.6809", "level": "Error", "severity": "ERROR", "message": "Failed to send grouped Participant notifications for TNI Allocation.", "stackTrace": "System.Exception: Failed to send grouped Participant notifications for TNI Allocation. ---> MySql.Data.MySqlClient.MySqlException: Authentication to host '10.0.1.10' for user 'ir365_user' using method 'mysql_native_password' failed with message: Access denied for user 'ir365_user'@'10.0.1.12' (using password: NO) ---> MySql.Data.MySqlClient.MySqlException: Access denied for user 'ir365_user'@'10.0.1.12' (using password: NO)\r\n   at MySql.Data.MySqlClient.MySqlStream.ReadPacket()\r\n   at MySql.Data.MySqlClient.Authentication.MySqlAuthenticationPlugin.ReadPacket()\r\n   --- End of inner exception stack trace ---\r\n   at MySql.Data.MySqlClient.NativeDriver.Open()\r\n   at MySql.Data.MySqlClient.Driver.Open()\r\n   at MySql.Data.MySqlClient.Driver.Create(MySqlConnectionStringBuilder settings)\r\n   at MySql.Data.MySqlClient.MySqlPool.CreateNewPooledConnection()\r\n   at MySql.Data.MySqlClient.MySqlPool.GetPooledConnection()\r\n   at MySql.Data.MySqlClient.MySqlPool.TryToGetDriver()\r\n   at MySql.Data.MySqlClient.MySqlPool.GetConnection()\r\n   at MySql.Data.MySqlClient.MySqlConnection.Open()\r\n   at IncidentReporter.DAL.Repositories.BaseRepo.OpenConnection() in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.DAL\\Repositories\\BaseRepo.cs:line 26\r\n   at IncidentReporter.DAL.Repositories.UserDeviceRepo.DeactivateUserDeviceRecords(Nullable`1 Id) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.DAL\\Repositories\\UserDeviceRepo.cs:line 295\r\n   at IncidentReporter.NotificationSender.Helpers.AwsHelper.SendAppNotification(UserDeviceDBO userDevice, NotificationDBO notification, String organisationName, String conn, PushNotificationProperties notificationProperties) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.NotificationSender\\Helpers\\AwsHelper.cs:line 444\r\n   at IncidentReporter.NotificationSender.DAL.Events.Notifier.SendAttendeeAllocationCompletedNotification(Int64 orgId, String organisationName, Int64 tniId, String tniName, Int64 startTicks, Int64 endTicks, Int64 courseId, Int64 siteId, String stringUserIds) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.NotificationSender\\DAL\\Events\\Notifier.cs:line 22027\r\n   --- End of inner exception stack trace ---" }
{ "timestamp": "2026-07-16 06:20:18.0616", "level": "Error", "severity": "ERROR", "message": "Object reference not set to an instance of an object.", "stackTrace": "System.NullReferenceException: Object reference not set to an instance of an object.\r\n   at IncidentReporter.NotificationSender.EmailHelper.SendEmail(String template, String subject, Object args, String toAddress, String ccAddress, List`1 reportAttachments, List`1 additionalAttachmentsFilePath, String rootEmailTemplatePath, OrganisationFromConfig organisationFromAddress) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.NotificationSender\\Helpers\\EmailHelper.cs:line 39" }
{ "timestamp": "2026-07-16 06:20:18.0936", "level": "Error", "severity": "ERROR" }
{ "timestamp": "2026-07-16 14:10:36.6037", "level": "Error", "severity": "ERROR", "message": "Object reference not set to an instance of an object.", "stackTrace": "System.NullReferenceException: Object reference not set to an instance of an object.\r\n   at IncidentReporter.NotificationSender.EmailHelper.SendEmail(String template, String subject, Object args, String toAddress, String ccAddress, List`1 reportAttachments, List`1 additionalAttachmentsFilePath, String rootEmailTemplatePath, OrganisationFromConfig organisationFromAddress) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.NotificationSender\\Helpers\\EmailHelper.cs:line 39" }
{ "timestamp": "2026-07-16 14:10:36.6336", "level": "Error", "severity": "ERROR" }